Frequently Asked Questions

Q. How do I upload my pictures?

A. We will supply you with a link to our upload site if you do not have too many pictures or video files. If you have alot of files to upload, we will give you complete instructions how to upload everything in one shot using our FTP site. This will not cost you any money to do. You only need to be able to follow our easy to understand instructions.

Q. How long does it take to complete my project?

A. Normally it only take us about 3 or 4 days once we receive your materials (depending on size of project and how busy we are at that time).

Q. Can I get a refund from you if the DVD I purchased is not compatible with my DVD player?

A. No, we do not give refunds for this type of problem. Most of the DVD players being sold these days will play our disc's. We use high quality Taiyo Yuden DVD-R's and all DVD's are tested before being shipped. If you have any doubt about your DVD player being able to play our DVD's please check the owners manual of your DVD player and see if it is compatible with the DVD-R format.

Q. How do I pay for an order?

A. We use PayPal for processing all orders. You will receive an email from us after we complete your project with the price and a PayPal button you will need to click on to be taken to the secure PayPal website. You do not need to be a member of PayPal to use their service. PayPal offers non-members the use of their site to pay for things using their credit card. PayPal is also the largest and most secure way to pay for things online.

Q. How do I place an order?

A. Very easy, just use our Contact form and tell us all the details of the project you want. Once we have all the information we can then send you an estimate. You don't pay until we have finished your project. We will work hand in hand with you to make sure your DVD is exactly what you want.

Q. Is there a limit on how many copies of a DVD I can get?

A. No, you can order 1 copy or you can order 1000 copies. Extra copies of any DVD we make can be purchased for only $10 each.

Q. Can I change my mind about which menu or artwork I want?

A. You can change your mind about what menu's or artwork you want with no extra charge to you unless the project has been completed. If the project has been completed and is waiting to ship, there will be a charge for the time and materials wasted.

Q. Do you do "Rush Orders"?

A. Yes, we can rush your order but there will be an extra shipping charge (for next day delivery instead of regular shipping) and depending on our work load there may also be a charge for pushing your project to the front of the line. If you want a rush order, let us know when you order the DVD and we can tell you right then if it can be done.

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