Welcome to New DVD Creations Frequently Asked Questions


How do I upload my digital pictures and video?

After your payment is received and cleared our bank, you will be emailed with complete and easy to understand set of instructions on how to use our uploading service. Digital media can be some very large files or lots of smaller files. To make this easy for our customers we have set up an FTP site or we will email you a link to our upload page. It is easy to use and the instructions will be clear, concise, and easy to implement. It won't cost you anything to do this and it is simple to operate.

How do I pay for an order?

Just click the "Order Now!" link on the left side of any page to place an order or to get a quote. After you place an order an email will be sent with an estimate or quote. In this email there will be a Paypal link for you to pay with a credit card or use your Paypal account. You do not need to be a member of Paypal to use Paypal anymore. If you do not wish to use Paypal, you can send a check or money order to the address listed in the email. No orders will be worked on or completed until payment has been made. After payment is made and it clears our bank, you will then be sent another email with a pre-paid shipping label you can print from your computer (if your project requires shipping photos or video to us). You will also be given instructions on how to upload any digital photos or video in the same email.

What is the difference in Duplication and Replication?

• Duplication: Commonly referred to as “burning,” this is the process of copying the contents of one CD or DVD to another disc using a drive with write capabilities. The PC or duplication equipment etches the data onto a recordable CD or DVD disc with a laser small enough to be integrated into a normal PC drive bay. CD and DVD burners and media have been a runaway success due to their portability, convenience, and economy. This method is best for producing limited quantities of copies–more than one, but fewer than a large commercial run. For quantities less than 1,000, many businesses “burn” their manuals, parts lists, and training videos in-house using either PCs with multiple burners or dedicated duplication machines (”duplication towers”).
• Replication: This is a manufacturing process that essentially replicates or “clones” the original master. First, a “glass master” is created from the original. Then a set of molds, or “stampers,” are made from the master. Stampers act as a blueprint for the replication process; they are mounted into an injection-mold machine, where a replica of the mold is created in the form of a 120-mm plastic disc. The formed disc is then coated with a micro-thin reflective layer of aluminum. Finally, the disc is coated with a protective lacquer that is first spun onto the disc, then hardened by ultraviolet light. 

Do DVD-R play on all home set top DVD players?

No, they do not play on every home DVD player. They do play on about 80 percent of all home DVD players right now. As time passes, more and more of the new home DVD players will play DVD-R. If you are buying a DVD player always check to make sure that the one you want does play DVD-R. All DVD-R will play on your PC with the proper software installed (Windows Media Player, RealOne Player, and many others).

Can I get a refund from you if the DVD I purchased is not compatible with my DVD player?

No, we can not be held responsible for that type of a problem. If you have any doubt about your DVD player being able to play our DVD's, order a free sample DVD from us and you will know for sure if it is compatible.

What type of disc's do you use to make your DVD's?

We use the highest quality Taiyo Yuden DVD-R and offer free full color printing right on the disc.

What type of CD-R do you use?

We use the highest quality ProDisc and Ritek CD-R and offer free full color printing right on the disc.